Suite 500 – 200 Burrard Street
Vancouver , BC , Canada
V6C 3L6
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IT Analyst at KGHM

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Updated: July 6, 2016

Reporting to the Director, Information Technology, this position will be primarily responsible for providing service desk support directly to the head office in Vancouver, BC, with support to our mining operations when needed.


In this role you will provide support to clients with first and second-tier desktop support. You will also assist in the testing, deployment and support of the latest IT technologies.


Previous Related Work Experience Required:

  • 2 to 4 years of experience working in a desktop support
  • Knowledge of the mining industry is desirable.


Education Required:

  • Bachelor’s degree in Computer Science or related field.


Special Skills and/or Knowledge Required:

  • Previous experience supporting Windows 7+, MS Active Directory, MS Office, antivirus clients, VPN clients, network printers, and remote access.
  • Ability to be an excellent problem solver who is good at prioritizing, multi-tasking, and who works well under pressure.

  • Experience working in an environment supporting 100+ users in remote operations is required.

  • Excellent communication, customer service, and attention to detail necessary.

  • Ability to work comfortably as part of a team, but also able to work independently to find solutions and problem solve.

  • Ability to maintain confidentiality with regard to the information being processed stored or accessed on the corporate network.

  • Spanish language an asset.


*Responsibilities may require occasional evening and weekend work.

*Participation in after hours on-call rotation is mandatory.


  • Provide fast, efficient and courteous first & second-tier desktop support to all staff at head office in Vancouver, with  secondary support/triage for all operations and projects
  • Desktop/laptop deployment, management, repair, and decommissioning
  • Arkadin (teleconferencing) management
  • Cisco Call Manager administration (desktop phones and voicemail)
  • Microsoft Volume Licensing acquisition and deployment
  • Mobile phones ordering, setup, support, and decommissioning
  • Multi-function printer maintenance and support
  • Recycling program (proper disposal of IT assets)
  • Maintenance of helpdesk platform ServiceNow, and first level IT support
  • SharePoint deployment, maintenance, changes, and backups
  • Symantec Anti-virus deployment, maintenance, and first level response
  • Videoconference maintenance and staff support
  • Purchasing (purchasing, receiving, and deploying IT assets)
  • Client VPN support
  • Backups (desktop backup system, file restores for staff)
  • Participate in evaluating and testing changes to IT systems
  • Create and maintain documentation and training material.  Deliver training to staff directly or via video conference

Compensation & Benefits

Competitive compensation and benefits package will be offered.